As a Christian business owner do you have people constantly expecting you to give away your services for free? Do people give you a sob story about why they can’t pay and expect you to give them a break? Do they call you a passive aggressive Christian hypocrite if you send out a late payment reminder? It can be hard balancing wanting to help people and not giving away your services for free. Remember, as a business owner you are in business to make a profit. You must protect your personal and business credit score.Most business owners, service providers, and professionals have business expenses, as well as living expenses to include a mortgage, utilities, and possibly student loans. Creditors want to be paid. Creditors will charge a late fee if you don’t pay them on time. They may possibly report you to a credit bureau and this can adversely affect your credit score. So, how do you balance helping others and being a Christian business owner? My tips below will help you to operate as a business owner while honoring your Christian values.1. Contracts – Use very detailed contracts. Do not trust handshake deals or word of mouth agreements. Put the agreement or terms of service in writing. Be very specific on due dates, amounts owed, late fees, etc. This includes barter contracts. Do not be afraid or intimidated to not hold the other party accountable for honoring their part of the contract.2. Invoicing Procedures – Establish procedures and follow them. If you do not want to deal with this task then out source it to a Virtual Assistant or bookkeeper. This includes sending out late payment reminders. I recommend you work with a collection agent so that when needed the agency can go after the late payer. Using a collection agent will save you headaches and heartaches. Plus, you know they are following the law and you won’t get in trouble for accidentally violating a debt collection law or rule.3. Choose your words carefully – I have learned when someone asks me if I can help or they say “so and so said you can help me” and I reply “yes, I can help” they are expecting the service for free. I have had to learn to respond with something that states this is a business service that I provide. Also, I have found when someone asks if they can skip a payment at holiday time I have a script ready to address that late fees will be assessed. Again, this task of communicating with individuals may be best left to your gatekeeper or a Customer Care Manager. Listen very carefully to what is being said by the person asking for your services. I also do not recommend giving away free strategy sessions. When you charge a small fee for an introductory session and charge for missed appointments you will eliminate the tire kickers and snatchers and grabbers. Watch out for the people that hit you up on social media via Messenger pretending to be your friend and then immediately they want free advice or services.4. Know How Much You Can Give Away or Discount – Set clear boundaries. I don’t mind helping people. But it does get old helping the same people over and over again. You have to know your walk away point. Watch the person on social media. If they are out having fun while you sit home eating ramen noodles don’t get mad. Use it as a lesson. You just let that person skip a payment so they could have fun. The person does not respect or value you and your services. I recommend you know how many scholarships you are going to be able to give away each year and when you have exhausted that amount you know you cannot help anyone else for free. Also, know what discount you will give friends and family.5. Know Your Value – Do not forget that you provide a valuable service. Just because someone else does not see the value does not mean you have none. Do not let the snatchers and grabbers wear you down. Learn to identify who is not your ideal client and learn to identify where they lurk and then go find a new fishing pond.Those that are attempting to steal your products, intellectual property, and services will always have something negative to say when you ask for payment. In our digital age they will be as bold as to post nasty comments on social media platforms blasting you and your Christian values. They will probably “unfriend” you too. Remember, do not open a door that God as has closed. Count your blessings you were unfriended and saw the person show his/her true colors.Don’t be made to feel guilty or shamed into giving away your products or services for free. The funny thing is these people would not work for free or give away their products or service for free, so they should not expect you to do it either. Everyone won’t love you. Rejection is God’s protection.
There’s a saying experienced sales leaders have that goes like this: “You lose more sleep over the ones you don’t fire than the ones you do.” It’s never easy deciding when to let a challenged sales professional get on with his or her life, but that decision should drive your hiring and staffing decisions.Successful staffing, quality leadership and a fit culture help to ensure that every staffing investment is a good one. I’ve hired hundreds of sales professionals over the years, and I’ve developed a proven line of questioning that helps to ensure good staffing decisions and quality sales success results.There are a load of areas to explore and fundamental (behavior based) questioning is important. By behavior based questioning, I’m talking about asking the candidates to speak about their specific successes, failures, sales scenarios and the like — so that the discussion is not abstract. It’s nonsense the way some hiring managers allow the discussion to be hypothetical in nature.In addition to covering the basics needed to ensure the creation of a TEAM with chemistry, appropriate educational, sales training and work experience and a passion for the customer, I like to ask the individual hire candidates the following set of questions.Let me state the questions, and then I’ll give you some information on how to correctly use them and how to gauge the responses. While the answers may be important, the reasons behind why and how they approach the questioning is what really matters to me. The questions are designed to provide insight into five very important areas: organizational skills, aggressiveness, professionalism, ability to take direction and integrity.On a scale of 1-10, how organized do you think you are?On a scale of 1-10, how aggressive do you feel you are?On a scale of 1-10, how professional do you think you are?On a scale of 1-10, how good are you at taking direction?On a scale of 1-10, how would you rate your integrity levels?Each question should be asked individually and followed up on PRIOR to moving on to the next question. Anytime someone answers below an 8, they better have a skewed measuring perspective or they are not going to cut it working for me.On a scale of 1-10, how organized do you think you are?Regardless of their answer follow-up with “Why so?” Their answer will divulge if they have a skewed measuring perspective, and that will need modified in order to correctly place them on your scale. For instance, if they think 5 is good — help them to understand that this is a competitive marketplace and 7 probably is not going to allow them to succeed.In today’s fast paced world, organized sales professionals succeed more often than unorganized ones. Just like the days of the hard charging, chain smoking, heavy drinking sales rep are long gone, so are the days of sales reps being unorganized. An unorganized sales rep will either be slow to respond to customers or a bottle neck internally, and neither of those scenarios bode well for you hitting your number or enabling sales success within your company.On a scale of 1-10, how aggressive do you feel you are?Why so? If they are not an 8 or higher, are they really going to have the courage to ASK tough questions? Remember, you have to A-S-K to G-E-T and sales professionals need to be aggressive.I’ll share a quick story with you. I once had a customer call and say that the sales rep was too aggressive. I apologized to the customer and then I went and gave the rep a raise. Forgive me, but the business of selling is not for the bashful.On a scale of 1-10, how professional do you think you are?Why so? Your industry or market may not require professionalism. But if I am hiring aggressive sales reps, I want them to know how to conduct themselves in a manner consistent with the expectations of the specific marketplace. Base your needs on your specific market’s culture and norms.On a scale of 1-10, how good are you at taking direction?Why so? Now let me start by saying that if any of the previous 1-10 questions were not answered with a number, I don’t care how high they proclaim their ability to take direction — because they have not demonstrated this quality with the answers to the previous questions. I’m a big fan of Situational Leadership, and if they have the skills and commitment to do the job, most times you only need to point them in the right direction and get out of the way. But anything less and you had better be hiring folks who can follow your lead.On a scale of 1-10, how would you rate your integrity levels?Why so? Look, no one is perfect so I’m not looking for a 10 here. We all make mistakes and I am more concerned with their respect for doing what is right than I am with them trying to con me into thinking they’re a saint. If they are telling me their perfect, they’ll probably be telling my customers that we are perfect as a company — and I would rather have sales reps who know how to sell reality not a dream or an expectation we cannot fulfill.All responses in an interview setting should be fairly concise. If the candidate is blathering on and on without logic and purpose, they’ll soon be doing the same thing in front of your customers — if you hire them.Finally, keep in mind that many times superstar sales reps are a big pain in the butt internally. And they’re worth it. The passion they demonstrate internally is the same passion they are showing your prospects and customers, and that means results and sales success.
Posted in Sales
Sydney in Australia is among the top tourist spots in the world. Well, why not? It has some of the most sought after travel destinations to begin with. But what is most admiring about this cosmopolitan city of Australia is that it is actually travel-friendly.Sydney offers a lot of recreational pursuits, along with valuable assistance for its city tourists. Just one more trivia, Sydney is ranked first for quality of life in the Asia Pacific region. Here are some of the reasons why people keep on flocking this popular city.Shopping is fun and varied!
Sydney’s Darling Harbour and/ The Rocks are some of the finest shopping areas in Australia. You can find a variety of goods that are truly Australian. It also serves as a form of family recreation as your bonding time. In fact, one can go cruising along Sydney Harbour, as this place offers ferry rides and top notch extravagant cruises.Dining and Food are culturally rich
Australia has one of the highest levels of cultural diversity in the world. Because of this, even their cuisine has evolved into richer fusions of taste to accommodate the varied roots of people. In Sydney, you can find a series of restaurants and dining areas offering Indian, Asian, Chinese, and Mediterranean menu to satisfy your taste buds. Of course, the popular pick for a main course would always be Australian’s very special seafood. The Sydney Harbour, and the high-rise buildings offer tempting meals. For casual, more outdoor-style of food trip, the Darling Harbour and The Rocks are the places to go.Sydney Hotels range from affordable to luxurious
From drive inns, to medium-range accommodation, up to five star types of hotels, the city offers so much of these. You can also find resorts and hotels that cater to both leisure and business travel. Sydney hotels often provide guest airport transfers, and guided tours for people.